International Bridge provides low-cost high quality small parcel shipping to the United States and territories (including Hawaii, Alaska, Puerto Rico, Virgin Islands and military addresses), as well as pro-active customer service and consistent online tracking. Frequently Asked Questions

Frequently Asked Questions

1.
Do you provide express service to the U.S.?
Yes. We provide express service to all 50 states in the US, and Puerto Rico. .
2.
Do you ship to military addresses and PO Boxes in the U.S.?

Yes, one of our key differentiators is that we ship to APO/FPO and PO Box addresses at no additional cost..

3.
Why should I choose your service?
Customers choose our service for the following reasons:
  • Our great relationship with U.S. customs and our understanding of importing regulations provide a unique clearance channel that provides fast clearance at a very low cost which we pass on to you!
  • Excellent tracking systems - we provide you with a very clean tracking dashboard that allows you to keep track of all your parcels in one convenient place.
  • Extremely low rate of damaged, mis-sorted, or lost packages (almost non-existent).
  • Rapid delivery to consumers.
  • Our eco-friendly shipping model—because we work with “already going there shipping partners”, we use far less incremental fuel per package than common courier service providers, which in turn leads to savings for you!.
4.
How long is your transit time?
Typically packages are delivered to consumers in 4-7 business days..
5.
What are your shipment requirements?
We only accept B2C shipments sent directly to end consumers. No B2B shipments to resellers, traders, or other companies are accepted. .
6.
What are your parcel weight and size limitations?

Maximum weight is 31 kilograms. The parcel cannot be any greater than 274 centimeters in total size. This is measured by Length + Girth (distance around largest point). .

7.
Will you provide pickup service?

We will provide pickup service for shipments of 50 packages or more for free. For the special arrangements, please contact our customer service team. .

8.
How do I track my parcel?

You can track your parcel by inputting your parcel’s boxID, order #, or tracking # in our tracking page. .

9.
What are your customer service hours?

You can reach our customer service team in China, Monday through Friday, 8:30 to 17:30. .

10.
How do I reach your customer service?

You can contact our China customer service team by phone at 86-755-26675763 from 8:30 to 17:30. You may also send us an email using our contact us form. .